Yates & Suddell

Had a first class experience today at the branch. Seen very quickly following difficulty with right eye. Martin expertly fixed my glasses which had been accidentally stood on. Thanks all much aplreciated.

Always a thorough examination, this visit by Bethany. Follow up care and advice also very good, this visit by Martin. No pushiness, just the right amount of support, if and when, required. Nice choice of frames with very varied price tag, store very presentable.

Really polite and friendly service. Spent more than i wanted to but i suppose that means they're good at their job. I believe that more often than not you get what you pay for and my partner Margaret has told me emphatically to stop moaning and get over it.

Had an eye test here. I was seen very quickly, the test was thorough with little time wasted and included colour blind testing (unlike Specsavers) the staff were very friendly, and they also were not trying to add-on sales for things I didn't need (like another highopticians) my glasses are of a good quality and were made very quickly. I'd recommend to anyone looking for a good, stress-free service.

Recently had cataract surgery as a result of Alison referring me to the eye clinic. Thanks to her, I can now see better than I have seen for many years. The eye tests are thorough and staff are helpful in choosing the right frames etc. Not the cheapest, they could be bought online, but I prefer to deal with human beings.

Having fallen out of favour with my previous opticians I decided to try Yates and Suddell. From the outset the whole experience was friendly and professional and they left me feeling totally satisfied so much so that I will most certainly be using them again.

I suffer with blepharitis and needed advice on how to care for my eyes whilst on holiday abroad when my usual facilities will not be available. The lady was most helpful and I am now confident of avoiding a relapse.

It was very easy to make an appointment. The staff at the front desk are very welcoming and then I saw Alison who was very professional, all aspects were clearly explained and the examination was very thorough. An enjoyable experience I would never go anywhere else.

Eye test was thorough and professional. Elected for new lenses in existing frames and was told the lenses would take 10 working days to prepare and 3 days to fit them. For 3 days managing with my old glasses would not be too big an inconvenience. Phoned Y&S having heard nothing by day 4 and was told they would mark them urgent, day 7 I was told they may be ready tomorrow, so called in and was told "will be here tomorrow" when I expressed my displeasure the assistant took the trouble to open a package and there they were. 3 days had become EIGHT days I can best sum up Y&S attitude to all this as mild indifference. Y&S not the cheapest and definitely not the best!

Too many staff in the Bury branch but not many engage with customers. The old lady who handle direct debit is not smiling or friendly at all. She just stared at my daughter and I as if we were aliens. Also they take money off you for your contact lenses 3 months in advance, which I don't like.

Eye test was done professionally, made to feel very welcome and cared for. I paid 25 for this and it took about 20 minutes. I then asked for my IPD to be measured so I could purchase some glasses I found online. They said it would cost 15 as I was getting the lenses online. A bit expensive I thought but I said ok. I was then rushed into a side room where a lady dropped the somewhat heavy IPD measuring machine on me and then fumbled with it as if she hadn't used it before, jammed it into my cheeks leaving me to lift it so it actually pointed into my eyes.

It felt like it wasn't lined up with my face properly and a second later I was dismissed. It seemed very rushed as if they couldn't wait to get rid of me and like they were doing this as a favour. 15 for 30 seconds time with a 120 machine I'm not even confident was used correctly. Not very happy that. It ruined my opinion of this opticians I have been using for 20 years.

I used to get my contacts and eyes test with this opticians despite there being cheaper alternatives as I felt the quality of care was superior. I will he going else where from now on.

After 10 years as a loyal customer Keith and Martin (Bury branch) let themselves and the company down through their shocking service. It took them 4 retests (over little more than a year) to finally give me the correct prescription - that speaks volumes in itself. It took some persuading but eventually Martin agreed to take responsibility for their mistakes and my significant inconvenience and agreed to remake the glasses to the correct prescription, at their expense.

Or so I thought - until I was hounded by a debt agency. I tried to speak to Keith several times directly but he didn't even have the courtesy to return my calls. So overall the "excellent" customer service they boast about on their website may be so in other branches but from my recent experience the Bury store do not value their customers at all, or take responsibility for the quality of their own service. Very disappointing indeed.

Kept to appointment time, service was excellent. Staff extremely polite. Would highly recommend!