We have been coming to Robert Glass Opticians for over 2 years. The whole experience is much more personal and friendly than other opticians we have been to in the past. Robert Glass saw our young son today for an eye test and was just so personable, approachable and patient. I have been very happy with my experience at Robert Glass Opticians in Shaw.

I came to the opticians for the first time in November after previous years of going to big named opticians because I was completely dissatisfied with my glasses and when I returned to complain I was fobbed off.

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About Us Report

Robert Glass Opticians is an independent group of five practices founded in Manchester in 1989. All are based at the heart of their local communities in Greater Manchester and Liverpool. At Robert Glass Opticians, our aim is simple - we want you to look forward to coming to see us, to know that you will be well cared for while you are with us and to feel that you can trust us with the importance of you and your family's eye health. We have built a strong reputation for the quality of our professional expertise and service.

Our Team Report

Businesses of any size are only as good as the people who work there. They are the heart, mind and soul of any organisation and it's no different for us, except we also have vision. The vision to know that every member of our teams have all been specifically hired to help you make the best choices when it comes to looking after your eyes.

Join Us Report

If you think that you have what we need and want to become part of our growing family here at Robert Glass, we'd love to hear from you. If you can bring something new to the table, then pull up a chair. Perhaps you see yourself as an Optical Dispenser; there to help customers to use and care for their glasses or lenses when they collect them.

Charity Work Report

It's important to our ethos to share our success with those less fortunate. We are incredibly proud to work with a number of charities based right here in the north - west, all of which are local to our stores and play an important role in the lives of both our teams and our customers. Our links to these 3 fantastic charities goes beyond just donating money.

Maureen Kaye

May 25, 2022

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Fantastic service from start to finish. You are made very welcome and the staff are extremely knowledgeable and helpful. I have been at this opticians for 31 years and even though Robert is not at this branch now, I am so satisfied with everything, I shall not be leaving anytime soon. Thanks so much. Highly recommended.

Emma Garner

Apr 19, 2022

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I felt very reassured having my eye test today by Robert. Also all the ladies are lovely and very welcoming.

Halima Khurshid

Apr 16, 2022

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Both my mum and I are patients at this opticians. The staff are professional, very personable and attentive, ensuring we're always looked after. The Optometrist Aquib referred my mum for YAG laser treatment on having concerns and followed up with a post treatment consultation without any delay. All of the staff are amazing, friendly and make us feel Welcome. Thank You

Dale Grange

Feb 09, 2022

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My customer service experience has always been excellent. The staff really help me. So professional. Been a customer there for years as have my family. All the staff are so helpful. Wound recommend very much to add content. I was in the here today enquiry about. A spay to clean my glasses. I was given a free bottle. I did offer to purchase. But I was told no change.

I cannot praise the staff enough. So professional and friendly service from all who work there. My family have been customers. Here for years. I intend to. Renain. With them to. Such a good customer service experience. I wound highly recommend. To anyone.

Dan

Nov 24, 2021

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I had an eye test and purchased glasses recently. I must say the optician Aquib was excellent. The team was fantastic in helping me to choose a frame (there was a great selection). I am extremely happy with my new glasses. Thank you so much.

Zara Ahmad

Jun 15, 2021

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I have recently had an eye test here and have never had a better experience! From the start I had a very thorough and detailed examination from the young optician Aquib who explained everything well throughout and made me feel at ease, then onto the selection of glasses where all options were discussed and tailored to me perfectly. I felt valued throughout the entire visit! All the staff provided excellent service and I will be recommending this opticians to all of my friends and family.

Naveela Akram

May 07, 2021

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Was a pleasant experience with lovely staff who all took part in making sure I had the right frame and nothing was to much trouble for them. The young optician Aquib did a thorough well explained test. Start to finish was a fantastic experience. Will definitely recommend to family and friends

Emily Aronson

Apr 15, 2021

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Took my 5 year old for an eye test. The optician was so friendly and kept my son entertained throughout the test. Overall a professional service and much preferred the overall experience to that of the big chains.

Peter Keogh

Nov 28, 2020

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Really impressed with the thoroughness of the optician Aquib and the great customer service from the whole team. The selection of frames is exceptional and I am really pleased with my glasses. This is my first visit to Robert Glass and it won't be my last. Thank you to you all.

Dennis John Stridgen

Nov 18, 2020

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Brought my daughter along for her first eye test today. All staff were very welcoming. Aquib and Mark were fantastic very professional and patient. Hayley and Emma helped choose the right glasses and were very knowledgeable. Overall great experience, would definitely recommend.

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