Charrington Cross Liversidge & Partners

Booked an appointment as it's local. Waited 20 minutes beyond the appointment time despite there being no one else in the building other than a family choosing some frames. When the optician did appear, she asked the usual questions re: Covid symptoms. I said that I had recently had a mild cold which was now resolved, and additionally had taken a lateral flow test.

I was told this was no good and had to have a PCR test. I explained that I did not have ANY of the symptoms ( persistent cough, fever, loss of sense of smell) nor had I been in contact with any known cases, which are the only situations which qualify for a NHS test. This was dismissed. Obviously next time (though there won't be one) I will not be honest and mention a sniffle I had. Alternatively I could lie to the NHS Covid testing system claiming to have symptoms that I don't actually have. I would be interested to know which of these two possibilities this Optician's think most appropriate.

Amazing service! The level of testing and advice was the best I've ever had (and I've had a lot!) big shout out to the Asian optometrist who saw me today

The receptionist is quite rude, but all of the optometrists are lovely and do their best to make you feel comfortable.

Exceptional. Very friendly and professional. Would highly recommend.

I've taken my 9 year old son here and we were looked after very professionally. He had a very thorough eye exam followed by excellent advice which was given in his best interest and not in a sales pitch. Would definitely return and recommend others do the same.

Very thorough eye exam, great service overall, excellent range of specs, been coming for years and see the same person. No pushy sales pitch just trust worthy advice.

I have been attending here since I was a little girl. All of the team are very friendly, helpful and genuine. I have always felt welcome and comfortable, the place itself has a very relaxed and warm atmosphere. They do not rush appointments and I always leave feeling like I've said everything I needed to say and have been listened to. When choosing frames or accessories, they do not have a very large selection like you see in other places.

Instead they have an excellent selection of very stylish yet practical and affordable specs. Normally I only have to try on one or two frames before I know which one to get. In all the years I have been a customer there, I literally have nothing to fault them on. They even put up with me when I am late to my appointments! (Sorry about that!) I enjoy that they take the time to explain not just my eyesight difficulties, but how human vision works. Seeing a photograph of the inside of my eyes was very interesting and informative. They seem to value patient education a lot and work very hard to make people happy.