Specsure Opticians

Derek is always attentive and helpful during my many visits to Specsure. He is very knowledgeable and always ensures I get what I need, in a professional yet friendly manner. I always recommend Specsure to my friends and family.

I took my son Joseph in to get a site test today. The service was fast and thankfully positive so no glasses yet just thd use of eye drops. The lady who managed our visit was Jackie and how helpful and professional she was. A great service. The next appointment will be for myself and on that occasion I do think a prescription will be necessary. 10/10 thank you.

Recently visited the store, was very clean and tidy inside. Very warm welcome by staff, particularly Janine, was such an easy visit getting my eyes tested. Never felt any pressure to buy glasses, was given all the information I needed in order to understand what the best option for my self was. 10/10 recommended. Will absolutely be back!

Always excellent service and great staff. Derek is always friendly and happy to help, nothing is ever any bother, even when I ask to order in specific frames he's made sure I get them. The staff have always been great with my children too, really making them feel at ease throughout testing and when choosing their frames.

Specsure was recommended by my neice as they look after my two Great Nephews eyes. I had fantastic service from all who dealt with me. I saw Derek twice who made sure my glasses were perfect before I left the shop, and said if any problems not to hesitate to go back. They had a fantastic range of glasses, and this is now my forever optician I would recommend Specsure to anyone.

Brilliant opticians. Any problems I have with frames or lenses Derek is always there to offer advice. All the staff go above and beyond to help. Keep up the good work x

Specsure Consett have been looking after my eyes, my husband and daughters eyes for years I can't fault them and I certainly wouldn't go anywhere else. Zak is very thorough and always make you feel relaxed during the examination. Now for the staff Jackie and Derek are outstanding they are a credit to you, there knowledge and advice on choosing glasses are exceptional. Keep up the good work guys.

I was very happy with my visit to Specsure, greeted with a lovely warm welcome and very helpful staff. After my eye exam Gary spent time with me making sure I was happy with my choice of frames. I wasn't rushed, and he helped me to decide what looked best on me. The atmosphere was lovely and the staff where all very professional. I'd highly recommend this opticians

The staff are very well trained. Very friendly and nothing is a bother. The last few times i have been, Derek has helped me with appointments and finding the right frames for me. He is always friendly, approachable and makes you feel comfortable. An all round great business, very professional and friendly.

Derek is very friendly and knows his stuff when it comes to choosing frames and lenses. I recommend all my friends and family use Specsure Opticians. Have been using Specsure for many years! Great Service from the whole team! Keep up the good work

Was having problems with my eyesight ( obviously lol) went to one opticians and they gave me eyetest and said i needed new glasses and eyedrops they had great eye drops at 13.00. I wasnt happy as received glasses and vision from one eye was still blury, i refused the glasses and didnt purchase any eyedrops. Sooo i went to Specsure at Consett and was tested by Steven, he examined my eyes and Urgently referred me to GP, he sent email and gave me a letter to hand in to surgery.

The very same day, i handed letter in and i received a call from Sunderland eye infirmary to go in the next morning to Admissiin A. I went and was examined and my eyes tested. They found a vein had ruptured behind my eye and on testing my blood pressure found it was 220 over 120. If it hadnt had been for Steven i wouldnt have received treatment and who knows what the outcome would have been ( i dont think 13.00 eyedrops would have helped me).

I picked my new glasses up from Specsure and they were 100%.Thanks to all the Staff there including Jackie and Steven, I found all the staff at SPECSURE proffessional polite and curteous and a credit to the eye industry. Make your own mind up but make sure you go to an Opticians who care about your eyes and not just selling to you. Your eyes are precious and so is your life.

Visited specsure this morning for eye exam, staff were very friendly. And explained the process in plain English. And my glasses are ready to pick up now

Yesterday was my first visit to specsure and it will be my forever opticians! The staff were very friendly and welcoming. I had a thorough eye test and all of my questions answered. Jackie was amazing and a great help when I was choosing my frames, her experience shines through. I really felt looked after and confident in her care. A very enjoyable visit and I love the glasses I have chosen. Thank you.

Love this opticians, Always polite and professional, customer care is excellent, always put the client first, would never go anywhere else

Always a fantastic service at Specsure, very thorough eye test, staff are so helpful and friendly. Would recommend Specsure to anyone.

The staff are great here, nothing is too much trouble and they are so helpful and friendly. Prices are much better here than the bigger stores, highly recommend to anyone needing an eye test or new glasses

Fantastic Customer Service 8:20am - I accidentally sat on my glasses, causing lens to pop out and retaining wire to snap 9:01am - Call Specsure to see if/when they could repair. they replied just pop them up whenever your ready 9:10am - Drop them off. told to come back in 10-15mins 9:20am - Glasses repaired and I'm able to continue working I honestly thought I would be without glasses for a few days. but this kind of rapid repair and customer service has blown me away. Did I mention no charge for this occasion? I'm not going anywhere else for my eye-care. #shopLocal

I have been using this business for years now and wouldn't not go anywhere else. Other members of my family also use it. Staff are amazing - so informative and extremely helpful. They are great at helping to choose new frames and the aftercare they provide is second-to-none. Zag is a brilliant optician, I always feel at ease and comfortable whenever I have my appointments. My son saw another of the opticians on his last appointment, and he was also good.

I was absolutely delighted with the service, care and the information I was given today during my appointment time. My eye test with Steve - I hope I got the name right - was thorough and everything was explained in detail and I was encouraged to ask question, s while being given excellent advice on how I can help to contribute to my eye health. This is by far the best eye examination I have received - ever!

I spent time with Gary who took time to clearly explain all the options open to me while I was choosing new frames. He was patient, informative and very professional in his approach. He made the experience throughly enjoyable and I returned home completely satisfied by my choice and purchase. I would highly recommend Specsure in Consett.

Specsure staff have worked with our family for a long time with all our different needs and quirks and managed to sort us out each and every time. they are friendly, professional and very approachable. they do a great job.