Simon Pestell Optometrist

They were so rude to me. I have been a loyal customer for 1 year and its terrible now. Not Coming Here Again

Such a huge shame, we have been going to Bellmores as a family for years, and they were always so excellent. However today they have refused to honour an appointment, booked for six weeks, for which we had an e-mail reminder, leaving my poor husband with no contact lenses. Immediately the new optometrist told us to go elsewhere - interesting business choice given that over the last year as a family we have spent around 1000 with them (we are a short sighted bunch).

Ultimately the Optometrist slammed down the phone on me, apparently asking her to stop speaking over me and telling her that the Bellmores 'way' was generally more helpful constituted verbal abuse. Sadly all the great opticians have left there now, leaving only this irate optometrist I spoke with. It's such a shame, it was brilliant before.

Lost details of my appointment but knew it was this week. Sought confirmation from Bellmore. Over two days. left a message on their answer machine, rang seven times. they didnt pick up once, although ringing, sent two e-mails which have yet to be answered. no response to any of my attempts at communication. Answer machine to my call on 25 May said sorry we are in training until 8 May.! They may be good opticians. but I am not prepared to trust them with my eyes, based on their inability to handle basic customer communication.

Exemplary service: overall very efficient, a comprehensive exam, knowledgeable by way of science as well as practicality, welcoming and friendly! It is evident that they take pride in their work and the service they provide. I've never enjoyed an eye exam, or really any exam, quite as much as this one!

Excellent service time and care taken was great wasn't a rushed job whilst checking. Staff are amazing very helpful. Would highly recommend.

Can not fault the care & service my father received from the team

My self and my three daughters visited bayfields. Every one was great with the kids, really kind and explained everything really well. Great experience

I purchased a pair of glasses online that, on receipt, required adjustment. I called into the Marsh, Huddersfield branch of Bayfields Opticians and Audiologists to ask if they would be willing to adjust the glasses for me. The Practice Manager immediately subjected me to a 2-minute harangue on the perils of purchasing glasses online, stating that the practice would charge at least 50 for making such an adjustment and would take no responsibility for breaking the designer frames if this were to happen.

Somewhat taken aback at the hectoring manner of the Practice Manager, I asked her to confirm the exact price for the adjustment service offered by Bayfields. Several phone calls later, she was still none the wiser as to what Bayfields actually charge for adjusting glasses. At this point, I advised her not to bother as I was no longer interested in proceeding with the adjustment of my glasses at Bayfields.

I left and walked straight into another opticians and, surprise surprise, they couldn't do enough for me. My new glasses were adjusted free of charge and I am over the moon with them. In light of my negative experience of Bayfields Opticians and Audiologists, I contacted their head office to advise them of the above. Sadly, my email was ignored and did not receive the courtesy of an acknowledgement.

Bellmores is a unique and friendly local opticians who give a personalised service. Their experience and care goes beyond just giving a service. Exceptional knowledge and explanation is given throughout the journey of eye test to glasses. I would recommend them to anyone.

Very good service. Our family has used Bellmore's for 20 years. You get a very full explanation of what is going on during your test and great advice as to what eyewear would suit you best. Recommended

These people are enthusiastic, knowledgeable and absolutely on it. I had an extremely thorough and informative eye test and then was taken through a wide range of excellent frames and explained the benefits of the different materials. I am so happy to have found them!

(from 25 year old, accountant) Originally I called the other optometrist on the Northcote but they said that I would have to pay an additional 30 on top of the eye care voucher from work. I gave MB Bellmore a call and they said I did not have to pay an additional charge. Furthermore, they were extremely attentive, knowledgeable and when it turned out my eyes were not in need of glasses but instead some special training, the optometrist recommended a number of options and wrote a personalised letter to the City University so that I could get eye training. Brilliant service. Recommended for both young and old given the other customers in the opticians shop room being looked after.

I can't speak highly enough of these folks. They are a small shop but really work hard to ensure the highest quality product. Also the main guy will explain everything to you and help you understand how to take better care of your eyes. I've referred all my friends here. :