Eyesentials Ltd

Adrian was brilliant on advising the right lenses for me. A great personal service from eye test through to communication to purchase of my lenses. Thanks!

Outstanding service combined with a forensic diagnosis. I can recommend Eyesentials with the utmost confidence and without reservation. Why go downmarket when 'eye care' is so critical to our health? I had an appointment recently after two years of Covid. The service remains exceptional and the staff imbue confidence with their robust hygiene standards and the quality of their impeccable clinical diagnosis.

Myself and my family (two sons) had been clients here for a number of years. Today after dealing with Kath who was rude and unhelpful I've requested all of our latest prescriptions are handed over so we can go somewhere else. Shame really because they were a nice bunch of people although very expensive. we have spent a small fortune over the years with glasses and lenses. be aware there are much cheaper for the same frames up the road.

Excellent service as always from Eyesentials. I always recommend them to anyone locally in need of an optician.

Took my 15 year old disabled daughter here Parking down side street as long as you have a disabled blue badge. Side door to shop has disabled access. Very helpful and polite nothing was too much trouble very pleased with the service provided. Highly recommend!

Very friendly staff great service put me at ease explained things very well to me

Superb service in an exceptionally covid safe environment. Professional, friendly and efficient staff. Highly recommended

I would highly recommend these opticians to anyone who requires the service. Always professional, helpful and knowledgeable. Being taking my son for a few years and never an issue, just fab service.

Following recent visits to Eyesentials Opticians my review ticks all the boxes for poor service and customer satisfaction. Assuming all customers are valued the current staff would benefit from revising their communication skills on how to address valued patrons/customers. I found it distasteful on every level that the staff assumed my attire dictated I was not worthy of owning a nice pair of glasses.

Overall it is quite damning when staff apportion blame to the manufacturer for the appalling adjustment fitting service following a repair. I will not visit this Opticians again.

The staff are most welcoming and put me at my ease the optician explained what i needed in nice easy terms and made me feel at complete ease to ask questions about my eyes

Very professional, best experience I've had in a long time from an opticians The staff really helped me in choosing the best frame to suit me and I'm really pleased with my choice. Would definitely recommend to anyone.

Five star service! The staff are extremely friendly and spent the time explaining the details of my prescription. Unlike the bigger chain opticians, they really helped me when choosing new frames which suited me. In the past, I have found eye tests and purchasing frames stressful, however this was not the case here. Everyone was really helpful and even made my toddler feel welcome and comfortable. I would definitely recommend Eyesentials. Thank you- I look forward to seeing you all again.

It's an absolutely fantastic optician so friendly and very professional.

This family run firm really is 5 star. You will receive great care from an excellent team. They also have an OCT machine which takes images of the layers of your retina in great detail, well worth the slight extra fee.

I would definitely not recommend taking sunglasses here to be fixed. Today I took my lipsy sunglasses in as the screw had dropped out of the side of them. So I went in and asked if there was a possibility they could screw it back In for me and the lady on the counter said she would do it for me. So she went away came back and cleaned then up for. me.

She said that she had tightened all the screws as they all seemed abit loose. I then left and as I got outside the door I noticed that she had screwed them in that tight that she had smashed all the glass on the front of them, so I turned around and went back in and said you have broke all the glass. She took them of me looked at them and said " OH SORRY THERE IS NOTHING I CAN DO ABOUT THAT" I said you have broken all the glass and she said there's nothing I can do. So I just left because I could feel myself getting so mad. So now I'm 30 down and no sunglasses! I'm absolutely fuming!

Great service at Eyesentials. The Eyeplan is well worthwhile too

In the 15+ Years I have been going to Eyesentials the staff have always been courteous and professional. They have a great range of frames and I have always been satisfied with the care and attention my eyes get. Wouldn't go anywhere else!

The best in service and advice, I had a great experience when I went to purchase new glasses, I wasn't sure what was best of me as I needed ones for reading, working at my computer and distance. Adrian and the staff offered me brilliant, sound and considered advice and then helped me choose just the right frames to suit my face. Thank you for your help, I am thrilled with my new glasses. Would recommend!

Great service. I've been wearing glasses for thirty years and it's the first time I've had glasses that I really like! They really know what they're doing, even with difficult prescriptions like mine. Wouldn't hesitate to recommend.