The Eye Co

A problem with leather frames was dismissed by arrogant staff member at front of house. No listening to the issue, no consideration of the concern; merely a defensive dismissal. To be avoided, despite some appealing frames!

I had lost all hope of getting the arm of my glasses fixed I contacted MYKITA they recommended The Eye Company
With my fingers crossed I went and was met by 2 Gents
One of them said let's have a look
Took them to the end of the store 5 minutes later he had fixed them
And they look brand new
Wanted to pay , he said no problem it took me 5 mins
Can't believe how kind, gracious and Generous this store is
I'll definitely be going back they have the best selection of eyewear
Thank you

My glasses were fixed in just 10 minutes! I had resigned myself to needing a new pair before my upcoming long-haul trip, thinking there was no hope for my old ones. However, the lady in the store was willing to give it a try. To my amazement, she returned them to me perfectly straightened with the lenses securely back in place, almost like magic! I'll probably get my next pair from this store just because of their exceptional service. It's a charming boutique optician that stocks some of the finest brands in the world, perfect for those who appreciate quality beyond generic Ray-Bans or Persols. Thanks a ton, you guys are amazing!

Bought two pairs here, both immaculately designed. I am still receiving compliments from anyone who notices these beautiful pieces. Price reflects the quality and uniqueness of the collections they sell. Cannot wait to go back again!

Been an amazing shop for the 20 years i have been visiting. 10 out of 10 on all counts.

Approaching TEC with a particularly unusual vision/frame problem, Steenie found me a novel solution I'd otherwise likely never have solved without monstrous expense or resort to awkward half-measures. They are not just a sales team for brand eyewear like most shops, but real specialists.

Fixed glasses for free straight away on a Saturday. Good service.

Amazing store and service all around! Had a small issue with my glasses, popped in to see if they can fix it, 5 minutes later all fixed and at no extra cost! I was their customer before, now I'm their fan. Keep up fantastic work and continue being #1 eyewear store in London! You guys rock!

Pre-Covid, excellent. Subsequently, a deeply unpleasant experience. Two masked staff hide behind locked door. Appointments only. I rang doorbell. Told I couldn't come in because, Covid. Little lecture about Covid. Explain thaI am an existing customer and have spent lots of money there. Indifference bordering on rudeness. The shop was empty of customers.

I certainly shall not burden them with my presence. Update: I see the reply from the owner. I accept his explanation. I understand the constraints, insane though they are. I would though note that the passive-agressive behaviour of team members needs addressing. Instead of hectoring me they could have been welcoming and respectful. The experience was unpleasant.

I was actually shocked at the attitude of this place. We were passing by and wanted to enquire about the prices of their glasses as they looked nice on the displays. We wanted to speak to the receptionist inside but were aware they were closing up. A man came to the outside with not even a hello and asked us what we wanted. We said we had a question and he says "well not now" in such a rude tone. We just wanted to have a chat that's all. Maybe they show good customer service to people who are not Arab which is why they have great reviews.

I picked up my new glasses yesterday and LOVE THEM! Unfortunately I am a very difficult costumer, since I get panicky with people close to my eyes. Despite this and it being just after the shop opened with new Covid-guidelines, I felt very safe and they went out of their way to explain everything and help me find the best solution for me. Their expertise, patience and kindness are well above what I have experienced in other opticians. Highly recommended and I'd like to say a BIG THANK YOU to Rod and Steenie!

Just went in to purchase the third pair of glasses I've bought from the Eye Co. They have a great range/selection of glasses, and a fantastic service provided by Steenie and his team that makes this the one store I ever want to buy glasses from. Note on Covid: I felt very comfortable in the store, as only one customer was allowed at a time, temperature was checked, everyone was wearing masks (even visors available), gloves and gel were available, as well as UV sterilisation for the glasses.

Wouldn't dream of going anywhere else! Optometrist Rod is always a pure delight, thorough and attentive and able to answer any question. Steenie's expertise is first-class and today he went to great lengths to find me a nice new pair of specs that I can't wait to start wearing! Shout-out to adorable resident cockapoo Maisey, too. Note on COVID: All very safe and comfortable with only one customer in the store at a time.

Temperature was scanned on arrival, face masks and visors worn, all equipment used by the optometrist had extra glass screens, hand sanitisers available throughout the store and all frames disinfected thoroughly after trying them on. Top-notch!

I adore this shop. Always such a unique collection of frames and wonderful service every time. I've bought many pairs over the years and always send people in their direction. Steenie and the team are incredibly welcoming.

I visited today looking for Dita's. The shop has a range of amazing eyewear all beautifully made and designed. I believe that the owner helped me select a number of designs and it was clear that he is extremely passionate and knowledgeable about his work. For faultless, unpretentious service and stunning products you can't go wrong.

I have been using The Eye Company for more than 10 years, and I have always been extremely happy with my glasses. It is a very friendy shop, with a fantastic choice of cutting edge frames. They are particularly good at recommending frames which best suit your look and lifestyle. Very personal and exceptional service. Can highly recommend.

Frankly, I don't know why you would go anywhere else for your glasses! An amazing collection to chose from, genuine customer service and fantastic advice and help. Make your life easy - go here and end up with the best glasses for you. Simples!

Looking for that perfect shade that mold your face into that David/Victoria Beckham "eye" catching look? Pop into here where Steenie the Optician takes great pride in displaying his pride n' joys. No big corporate, assembly-lined, child-labored brands here, just your pristine vintage and new glasses. During my recent visit, he even dangled a Run DMC original Cazal gold on black pair in front of me. Droooool.