D W Roberts

Absolutely fantastic service from DW Roberts Towcester. They always go out of their way to help with our children's glasses, often fitting us in at late notice and addressing any concerns we may have. Thank you all!

Outstanding service for all members of my family. We have moved from the Optician we visited for 25 years and have been delighted at the service from all Opticians and staff. They give you the time you need regardless the complexity of your needs.

A really great opticians. My daughter had the normal site check up and the dyslexia site check. Jason the optician is so thorough, kind and really accommodating. Making the whole experience alot easier and smoother. Very professional and covid safe. My daughter chose some lovely glasses, she is very happy and can't wait to collect and start wearing them. Thank you DW Opticians

Fabulously helpful today. Called into my usual opticians (Specsavers) just to get the screws tightened on one pair of glasses and some replacement nose pieces on another pair. Despite the fact there was nobody in the shop and 3 staff standing around I was told I had to make an appointment as there was " no availability ". I won't be going back again as this is not the first time they've been so unhelpful. So, called in to DW Roberts and, despite me not being a client, the lady was super helpful and did the repairs on the spot. I will be going back there! It's called customer service. Somebody should tell the other place!

My specs needed the frame adjusting. I'd been bending and twisting them in vain all week so went looking for an optician. The big chains wouldn't help so I called into DW Roberts to ask for help. The staff at this small independent optician went above and beyond their duty to expertly adjust the frame and place them squarely back on my nose. Wonderful service. Long live the independents!

This was my first eye test in 10 years and I was delighted to discover that a slight astigmatism was the only problem, which was a contributing factor in not feeling as confident when night driving. Under no pressure it was suggested that I might benefit from having glasses to which I agreed Samantha very patiently sorted out some frames and I now am looking forward to collection.

In summary, a very pleasant experience with no pressure and very thorough Covid procedures Thoroughly impressed and l really liked the feeling of being in a family type operation, rather than an anonymous chain outlet. And appreciated the effort to be price compe tetive

Had an eye test this morning and what a thoroughly pleasant experience it was. Professional service throughout and made to feel like all the staff really cared. Will stick to this optician from now on.

I have been going to DW Roberts for years, and have had excellent care and attention with the contact lens team. I decided I need to upgrade my glasses as I wanted to wear them more and my current ones were very out of date. The staff were so helpful in helping me choose frames that suited me, that were modern, and looked good. I picked them up yesterday and I love them.

I definitely feel happy to wear them out and about! Thank you to all the staff here for being so helpful. I would definitely recommend the service and after care at DW Roberts.

I have a torn retina in both eyes so take my eye health very seriously. I popped in to the Towcester branch on 3-Feb-2020 to make an appointment as I was slightly concerned about a vision issue. I was offered an appointment for the following day and then they found one for later the same day. And then someone rang and I could be seen in 10 minutes.

They had a good look at my eyes, my sight had changed slightly due to a cataract (not surprising). I was reassured that I had no further retinal tears and that the two I had were looking good and my eyes were in good health. Excellent service and made me feel so much better and relaxed about my eyes. Thank you very much.

I am posting this on behalf of my wife and myself. We changed to D W Roberts in Towcester in February of this year (2019), having read previous reviews. We found all the staff to be very helpful and professional. We both purchased new glasses with which we are very pleased, but also, because of the thorough examinations carried out, it was found that my wife had a bleed behind one of her eyes.

The optician wrote to her GP and further investigations were offered at a hospital of her choice. She chose Kettering General Hospital which was the shortest waiting time. After the second hospital visit, two consultants confirmed she had the "dry" version of Degeneration of the Macular. We have since been back to D W Roberts to obtain newer prescription sunglasses to help her when it's sunny(hospital advice), bearing in mind her newly diagnosed condition(there was no need to change the normal prescription glasses purchased in February).

We are so pleased and grateful for the help, advice and thoroughness of the staff at Roberts Opticians, that we believe that, had we not changed to come here, we would not at this moment, possibly, be aware of her condition. We would thoroughly recommend D W Roberts Opticians, Towcester. Well done guys(and dolls) - thank you so much.

Very friendly and helpful. I normally visit one of the larger well known opticians, but after having a much better experience at DW Roberts, I will now be using them instead. They spent time ensuring I got the exact shape I wanted, and tailored the frameless lenses to my preference. The optician who tested my eyes was very knowledgeable and ensured that the prescription was perfect.