Silverberg

Visited this opticians with my husband. Shocking experience. They got the prescription wrong at the beginning. They didn't have a clue about any of the lenses on display. In the end, they forced my husband into buying lenses and made us feel very uncomfortable. Explained the situation to Ian the owner of the store, but he was very rude and condescending. He didn't seem to care about the service but very money focused. Very unsafe place for the public. Would never step foot in this place again. Avoid avoid avoid!

After three other opticians declined to help me get my broken frame fixed or replaced in a timely manner, Silverberg opticians quickly and efficiently sold me a replacement glasses within an hour. Very impressed with the service I received from the kind gentlemen working there and I would definitely recommend them to anyone.

I got Mini scleral lenses from them for keratocornus Great customer service very good understanding people, makes you feel comfortable. They went above and beyond to get me the right perfect fit for my lens. I would 100% recommend them. Many thanks to Ian

Thank you once again Silverberg Opticians, couldn't ask for a better experience when selecting my first ever glasses.

Took Mum here for new test and glasses. Seriously, they went above and beyond their call of duty. To say they are extremely professional is an understatement. Here goes, Mum had the most thorough test she has ever had by a lovely young lady. She was listened to and her needs were met fully. Time was taken to find the right glasses with the experts totally honest at all times.

There is no pressure at all to buy. The whole team have a part in making you feel welcome. Overall, an extremely pleasant experience for both of us. You will not be disappointed, that I will guarantee

I purchased my Glasses Barton and Perreira recommended to me by the Amazing assistant Colin the service from this assistant was second to none. I have tried some other opticians but I always go back to Sliverbergs they are fully committed to their customers and I would recommend them to my family and friends 100%. Colin is an asset to this company his customer service is outstanding.

I purchased my absolute favourite glasses from Chloe at Silverberg's. They don't only offer the latest fashion trends, but also impeccable customer service! I can only recommend their exceptional support.

I have been a loyal customer for years of this fabulous opticians. I have tried others over the years but keep coming back! The service is always first class, professional, calming, reassuring and so helpful whatever the issue. Other opticians may be cheaper sometimes but the quality is excellent and great value for money. The post prescription support is so good which I believe is the best way to retain the business over many years. Well done. in short. I am SO Silverberg!

On behalf of my mother- I've always excellent service and care. staff go above and beyond to accommodate me especially during COVID-19 where I have been unable 2 leave the house my contact lenses were delivered to my door personally by Ian. I couldn't appreciate it more

On behalf of my mother- I've always excellent service and care. staff go above and beyond to accommodate me especially during COVID-19 where I have been unable 2 leave the house my contact lenses were delivered to my door personally by Ian. I couldn't appreciate it more

I've worn glasses since I was 21 months old and now I'm in my forties. This is the best optician I've ever been to! I have a few eye health issues and each one was properly explained to me at Silverberg's for the first time. They also did careful checks. I wanted some glasses for detailed closework and they listened carefully and assessed my eyes perfectly.

My new glasses are quite frankly life-changing for me. I am so so overjoyed to see detail so clearly again. They also have a really lovely selection of frames that make me happy to wear glasses :- This is further proof to me that local business is best!

Thanks for the usual great service last week, you never disappoint.

I got new glasses in August and i couldn't see distance well enough. I stuck with them but it didn't get any better. I took them back and they had made them too weak for distance, so they ordered new lenses. Silverberg opticians were so helpful and said they were grateful that i went back and told them about the problem. I got my new lenses and all is great.

I have been a customer for years but recently developed a vision problem. The staff could not have been more supportive and got me through a stressful few months.

I have been a customer for years but recently developed a vision problem. The staff could not have been more supportive and got me through a stressful few months.

I cannot recommend Silverberg's highly enough. They raised the bar of what I understand as good customer service to a whole new level. They went above and beyond just to find the perfect tinted contact lens for me. I now have a lens that looks just like the Focus soft coloured tinted contact lens that was discontinued a few years ago and am very happy with it. Silverberg's made sure I got exactly the product that I wanted when I had already given up on ever finding it.

What wonderful service we've just received at Silverberg. I wanted a particular brand of glasses for my young son and was told they weren't available at a certain leading chain of opticians. Next I went to Silverberg and was served by attentive and caring staff who said they could not only order this brand but would order two different colours in. so my son would have a choice.

On each visit, the staff were friendly and welcoming. I would highly recommend them if you have young children - they treated my son with care and attention. We will definitely be back!

What wonderful service we've just received at Silverberg. I wanted a particular brand of glasses for my young son and was told they weren't available at a certain leading chain of opticians. Next I went to Silverberg and was served by attentive and caring staff who said they could not only order this brand but would order two different colours in so my son would have a choice.

On each visit, the staff were friendly and welcoming. I would highly recommend them if you have young children - they treated my son with care and attention. We will definitely be back!

Great service all round. The test was carried out effectively and questions I had about my eyes were answered well. Having been to high street opticians before this was a far more informative experience. When coming to frame selection I felt comfortable selecting the frames for me, whilst being given helpful advice and options from the staff. Never did I feel pressured to just spend on the expensive pairs. Once again a great thank you to all staff involved. Keep up the good work and expect to see me again for all my future eye needs.

I had a problem with my glasses and could not see distance with them. They booked me in for a new eye test and checked my eyes. They found that the lenses were to weak for distance. The staff was very helpful and the optometrist even said she was so grateful that i came back and told them about the problem because some people wouldn't do that. After this i will have no problems going back if something is not right with my glasses. Thank you to all the staff.

Silverberg Opticians was one of many opticians I called asking if they stocked a specific kind of lense filter called FL41 as they have been known to reduce the severity and frequency of migraines, of which I suffer terribly with. Every single opticians I called didn't even check their catalogues and dismissed me because they had never heard of it before.

I spoke with Tom who took the time to discuss this with me and after checking advised me it was something they could get for me. The next day I went to order them and Tom was more than happy to take me through the process, even admitting he'd never dealt with FL41 but reassuring me that he would help me as best as he could. Tom helped me pick frames that would suit the rose tint of an FL41 lense.

I even ended up ordering a standard pair of house frames as well as the specialised lenses because their in house frames were lovely. Fast forward just a week and I have just collected my specialised frames and my regular pair of glasses and I am over the moon with them. Hopefully the glasses work and reduce my migraines and Silverberg Opticians will have helped me have a better quality of life. Thank you for taking the time to help me... to anyone thinking about their next visit to an opticians, go to this one and you will receive first class service.

Silverberg Opticians was one of many opticians I called asking if they stocked a specific kind of lense filter called FL41 as they have been known to reduce the severity and frequency of migraines, of which I suffer terribly with. Every single opticians I called didn't even check their catalogues and dismissed me because they had never heard of it. before.

I spoke with Tom who took the time to discuss this with me and after checking advised me it was something they could get for me. The next day I went to order them and Tom was more than happy to take me through the process, even admitting he'd never dealt with FL41 but reassuring me that he would help me as best as he could. Tom helped me.

What fabulous service from this opticians second to none they looked after my daughter impeccable who wasn't very well and had to go right to A+ E where they found stuff she was born with that no other opticians in the past had not found the aftercare from Tom taking the time to ring to see how my daughter was doing and his patience and Natelie for her expertise and no pressure in sales not like some well advertised options would recommend anyone to use there services young and old massive thank to all your staff xx

What fabulous service from this opticians second to none they looked after my daughter impeccable who wasn’t very well and had to go right to A+ E where they found stuff she was born with that no other opticians in the past had not found the aftercare from Tom taking the time to ring to see how my daughter was doing and his patience and Natelie for her expertise and no pressure in sales not like some well advertised options would recommend anyone to use there services young and old massive thank to all your staff

I have the potential for some problems with the back of my eyes. Silverberg look after me very well and always offer a thorough, caring and professional service. I recently had an eye test and chose a new pair of reading glasses that I am delighted with. Great service as always.

Excellent service. I needed, (wanted 😉 ), prescription sunglasses. I'm fussy and and wanted a particular brand. Fortunately Silverberg has a huge selection, I was given excellent advice and chose my frames, as they have to be made in the US I was told it could be up to 2 weeks before they were ready, and they were ready 6 days later. If you want Professional advice on eyewear, as well as a huge choice of styles and brands, this is the only place to go in Liverpool.

Incredible customer experience. I visited the store today for the 1st time based on a recommendation from a friend. The staff were really friendly and professional. I was looked after by a guy called Tom who was brill he was really knowledgable and we talked about styles and brands I liked etc. Tom briefed me on all the new styles, brands and so on and set my expectations perfectly.

After the sight test a selection of frames was waiting for me, all in line with what I'd said I liked and some others that Tom thought I may like. Needless to say the choice was difficult, so many nice frames!! I finally picked my frames and then Tom told me he would have them ready in half an hour!!! I've never experienced this before usually it's a good 7 days wait and the best thing is this service doesn't cost me extra.

So I was back at work within the hour and nipped back from the office 1 hour later to collect the frames! I was delighted!! I honestly can not recommend the service, staff, quality of frames highly enough!!! Needless to say I'll never need to go to another opticians again as this experience was second to none!!!