Pagan & McQuade Opticians & Hearing

Nice shop good friendly service it's I bit expensive but lots to choose from

Needed a urgent eye examination. Excellent service received. Thorough examination undertaken. Thank You

I cannot fault the pleasant young lady who helped me with the purchase of some reading glasses however I was shocked by the high cost of the frames which in other opticians cost less than half Pagan and Mcquade prices! Also If I had opted for a finer quality lens offered at the beginning not as a first choice, the cost for the lenses would have been quadrupled in price.!

I felt I was obliged to buy these expensive frames as there was simple no lower priced ones on sale Very aggrieved and disappointed and will not be going again to this optician I feel totally 'ripped off'

I recently visited the opticians for a check up as I have been experiencing very dry sore eyes. On my first visit, I opted to have my appt with Becca the pre-registration optometrist as you got a free wide field retina scan when doing so. She was very kind and answered all of my questions. I then saw Sue who performed the scans and was lovely. I mentioned about my dry eyes and she kindly gave me a packet of tester wipes to try removing my eye make up with before committing to purchasing a full packet which I thought was great service!

On my second visit I saw Bob who was the first optometrist I've seen who actually explained what may be causing some visual disturbances in my eyes. He was very knowledgable and I left feeling very reassured. Finally I spoke with Sam about getting some polarised some sunglasses as recommended by Bob. Sam was very helpful and kind and took the time to help me look. Overall a really great experience with great customer service.

I felt very well looked after by a highly skilled and professional team. The eye test was thorough with all findings explained to me. Lacey helped me to choose a suitable new frame when I had no idea what to choose. The aftercare is second to none with the card and chocolates leaving customers feeling highly valued

Had a very welcoming experience here for a long overdue eye test and was subsequently given some great advice on frames. An incredibly friendly team, I can definitely whole-heartedly recommend!

Well today I have just got the all clear from York eye clinic after having a tear in my retina. I would like to say a big thank you to Bob Barr for spotting it, luckily for me, on the Optomap wide angle retinal scanner they have in Pagan and McQuade. Had it not been for that photo it may not have been spotted as it was on the very far periphery of my retina.

This has all taken place in the last fortnight, that's a trip to Scarborough eye clinic, 2 trips to York one having laser surgery and finally another to give me the all clear. But for your professionalism it could have been more serious, so a big thank you to all concerned.

Big thank you to Marie, Lacy and Bob at Pagan & McQuade. Professional and friendly team. I would recommend to anyone.

Well. After having used Pagan and McQuade for a while I am very disappointed at now having been "struck off" for not buying their frames. I had my eyes tested but elected to take my prescription and buy my glasses elsewhere as I find their frames expensive. I was told today they will no longer do my eye test because they are a "full service opticians" Basically buy your overpriced frames from us or don't come back. DISGUSTING!

I'd just like to say how happy I've been with the service I received recently when selecting my new glasses. From my initial eye examination to collecting my glasses at the weekend, everyone has just been so friendly and helpful. Special thank you to Lacey for helping me select the right frames and explaining everything so well in terms of the types of lens I could choose for the frames. The thank you card in my bag was a lovely touch too.

What can I say, simply the best experience I have ever had! Yep, that is a big statement, but it is true. I came across the business when my parents bought their latest glasses from Sam and her team late last year. I was blow away with the selection of brands and frames. Having helped a number of leading opticians across the UK and Gibraltar with their business models in the past few years, it was a great delight to find usual and stunning brands right here in Scarborough.

Within minutes of sitting down that first time, I had a espresso in hand, and was deep in conversation with Sam and the amazing team. It felt like we had been friends for years! This experienced continued when I was given a tour of upstairs, and an explanation on the business, brand philosophy; customer experience bar none. Within half an hour, I had fallen in love with one of their brands; Andy Wolf and the luxurious frames that come out of this studio.

Move forward to January this year, I decided I must have the frames I had fallen in love with and went back to see Sam, now as a customer myself. The experience from fitting through to collection has been brilliant. The whole team and business go far beyond the expected levels of service and experience, they make you feel part of the team, their warmth and expertise is second to none.

I can not recommend this wonderful business enough. I would go as far as to ask you not to give other opticians your business, because all you are doing is allowing substandard experience and service to thrive. This will be the only optician for me and my family from now on.

Very calm and reassured by your helpful and friendly staff. Mr Barr explains everything very carefully. Mr McQuade took it upon himself to deliver my new glasses in person. All in all a very professional service with a personal touch. Thank you all.