Amey Cecil Ltd

Cecil Amey provide excellent optical care.staff are friendly and professional.

Recently attended the Watton branch with my daughter to which ALL the staff were very welcoming and friendly. A lovely lady namely Amber was in our appointment who was very attentive and helpful. Would fully recommend these opticians and will be visiting again.

Everyone was very friendly, but I'm afraid I cut my hearing test short. A polite young man (old fogey alert) in stained trousers (not a good look) took me through the questions. It was pretty basic, I'd been to Specsavers, and their audiologist was knowledgable and provided useful informations. The main problem, was the lack of a sound booth. The tests were conducted downstairs and there was constant footsteps from above and the stairs to the extent that I simply couldn't make out the quieter ( critical for assessing needs, surely) beeps. I'm afraid I cut it short, before the end, unable to see how it could possibly provide an accurate assessment.

What I love about this business is the service and the range of products they have. They work hard a) to look after your eyes and prescriptions b) work with you to find glasses that enhance your look and suit you as a person. Glasses are and should not be seen as Utilitarian they should have the form and the look as well as the function. You wear them all the time - they have to make you look and feel good and you get what you pay for. Making this decision alone is hard, having someone with experiance and who is honest to work with you on your purchase is important (thanks Lee).

Based on my past 3 years as a customer I have received polite, professional service everytime, showroom has a calm and friendly atmosphere with an extensive range of frames, backed up with excellent product knowledge from Lee. The eye test has been the most comprehensive I have ever had, again, in a relaxed and informative manner, I'm so pleased to have found this branch and would recommend them everytime.

I visited Cecil Amey's Norwich branch today and can highly recommend it! All the members of staff were extremely friendly and professional, the eye test was thorough and the optometrist took the time to talk through the 'eye health' results. All Covid measures were in place and I had no concerns. The young man showing me the spectacle frames was happy to bring me a good variety and at no point did I feel rushed. Thank you Cecil Amey.

My experience at the Attleborough branch has been outstanding from start to finish. The team there seems to be very knowledgeable and understanding of personal requirements. Keep up the good work xx

Cecil Ameys in Dereham is amazing. My grandaughter had such a bad experience at another opticians but you guys were brilliant. Sallie was so friendly and helpful and did everything she could to make my grandaughter feel relaxed and at ease. The optician was caring and very understanding of a 5 year old. Thank you so much

The customer service at the Attleborough branch has been fantastic and very caring. I would recommend this optician to anyone who needs an eye site test or new glasses. The staff are exceptional

Broke my glasses while shopping in the City and called in for an emergency repair which they carried out for me immediately. Libby was a real star and saved the day. Highly recommended.

Been using the Dereham branch for a few years now. Extremely pleased with the service received. The staff are always welcoming and at my recent visit Philly spent a lot of time with me to ensure I had a pair of glasses that I was happy with. Didn't feel rushed or pressured. Great customer service.

As soon as I entered the staff made me comfortable and with their knowledge and expertise I received a great service. I would recommend them to anyone

The staff are really experienced and the customer service excellent. Glasses are an expensive purchase and it is lovely to be treated with such care and competence, well done Cecil Amey Attleborough.

Extremely knowledgeable staff. From the eye test to selecting the glasses, everyone was so helpful and friendly

Sophie at the Norwich branch was absolutely amazingly patient today when I went in today to get my first pair of glasses. I had no idea what I would like. She gave me her honest opinion on what worked for me. Highly recommended (I chose the first pair she picked out )

I popped in after work as I specifically wanted a pair of designer frame glasses, on arrival 4 x staff members were chatting about tuna and what they were having for supper, completely ignoring me. After browsing for a few minute and trying on a few pairs of frames, still no acknowledgement! So I left and walked across the road to Optical express, to a very warm friendly greeting, a fitting and purchased them on the spot, they stock great designer brands. What I find shocking is a high street shop Cecil Amy don't need the business?!.

Great customer service, friendly staff, really helped me out

Best opticians in Norwich, top staff and excellent quality glasses. After sales customer service is 2nd to none. 100% recommendable.

Was a customer for 20+ years. The opticians themselves are pretty decent and friendly. However, whilst it used to be a good, premium-priced optician, it is now mediocre in most respects. Slow refunds for overpayments, which are taken by standing order and then refunded by cheque, which has to be signed off by a senior member of staff, and then posted out by accounts. Very slow to adjust to any changes in the market. It used to be that you'd get much better service here than at your chain store, but the reverse is now true.

Brilliant service, staff who have a real passion for design and manufacture of specs.

Very helpful and professional staff. Great choice of frames and honest advise given by the advisers. Will definitely use again and recommend.